A. Order Processing: The time it takes for us to prepare your items before shipping. This typically takes 3 to 5 days; however, it may take longer time for items that’s pre-sale or temporary out of stock..
B. Delivery time: The amount of time it takes to receive your order after your order has been shipped. Delivery times can vary depending on your location and shipping methods. Please check details below.
Region Except Europe and Middle East :Order processing: 3-5 days. Order delivery: 7-14 days. The items you ordered will reach you within 20 days.
Europe & Middle East: Order processing: 3-5 days. Order delivery: 10-20 days. The items you ordered will reach you within 30 days.
Order processing: 3-5 days. Order delivery: 5-6 days. The items you ordered will reach you within 13 days.
During week-long Chinese holidays, Chinese National Day (October 1, 2017) and New Year (January 1, 2018), services from certain suppliers and carriers may be affected, which means that deliveries for order placed around these holidays may be delayed 3-7 days.
Notice: Please Keep in mind that the above suggested shipping time is not deadline. Uncontrollable factors such as mailing volumes, holidays and weather determine whether deliveries can be made early or on time. Please wait 5-10 days more after the estimated time of arrival.
C.We offer free super saving shipping if your order reach certain amount, check details below. US orders ≥ 3 items
D. All packages have specific tracking information and can be tracked through “My Orders” section in your account or check your shipment notification email.
Shipping charge is decided by destination and products you ordered. Please add items into your shopcart , proceed to pay, you will see how much is the shipping fee before payment.
In some cases, there will be VAT or other taxes, like customs duties or fees levied by your destination country.
1. We have no control over these charges and cannot predict the amount. For further information please send an email to us;
2. Customs and taxation policies vary widely from country to country. You should check your local custom laws, and inform us about your requirement after ordering;
3. When customs clearance procedures are required, it will cause delay beyond our original delivery estimates time. Additional charges for taxes or customs clearance must be paid by the recipient.
For now our shipping partners are unable to ship orders to PO Boxes or APO/FPO military addresses.
So you will need to provide a street address. If a PO Box or APO/FPO military address is given, it will delay shipment of your items or your order will be canceled.
Popreal support international shipping. And we can ship to most countries & regions in the world.
You don’t have to register before placing an order.
To Make an Order:
You only need to add products to shop cart, then choose payment method:
A.You can pay the order directly by PayPal without registering
B.Click button “view” cart, then “Proceed to Pay” to login and finish the payment
(For Family items, you need to choose the size and color separately and add it into your chart, the price is only for one item.
Browse and add products to shopcart without registering. When you are ready to make an order, we will lead you to log in, register, or pay directly by PayPal. You can register by email, or one-click-login by Facebook.
Click the "Forgot your password?" button on the sign in page, fill in your register email then we will lead you to reset your password.
Please type your email address on the left and you’ll receive an email with instructions on how to change your password.
Type your email address
Check your email
Click on the link to reset password
Log in with your new password
Add items to shop cart, then choose payment method:
A.You can pay the order directly by Go PayPal without registering
B.Click button Go Check Out, then “Proceed to Pay” to login and finish the payment
For Family items, you need to choose the size and color separately for kids &adults,then add it into your shop cart, the price is only for one piece.
We will process order only after the payment. So if your order is unpaid, customer can just leave it there. It will automatically be CLOSED 24 hours later. Notice: Make payment within 24 hours. After that customer need to submit a new order ,as price of promotion items will change.ck Out, then “Proceed to Pay” to login and finish the payment
* Cancel paid order within 24 hours:
Customercan cancel the order in user account directly or email us to cancel it. We offer full refund if the order is canceled within 24 hours after the payment.
* Cancel paid order after 24 hours:
Please contact us directly. If order is not shipped, we offer partial refund after charging a 15% cancellation fee. We do NOT accept order cancellation request if the order has been shipped.(The cancellation fee do not including the shipping fee.)
Please Email or Call our customer service team, so that we can cancel one and resolve your problems as soon as possible.
Please contact our customer service team, we can change the items within 24 hours after the payment for free.
Please contact our customer service team, we can change the shipping address before it is shipped. After that, we are unable modify it anymore.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 3-5 days; if you purchase any pre-sale item, it takes 6-10 days. However, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 6-10 days to process.
Here are some reasons :
A. The order has too many products and they all don’t fit into one box.
B. Some products in the order are backordered
C. Some products in the order didn’t pass 1st time quality
checking, and on it’s 2nd time quality checking.
D. Some items are out of stock temporarily.
Customer can find the desired products by product line:
Matching Outfits, Maternity, New Born(0-12M), Toddler(1-4yrs), Kids(4-12yrs), and Accessories.
Or sub product line: such as: top, bottom, romper, dress, sets, jacket, family, mommy&me, family outfits, matching accessories , and so on.
You can also search the product you like by SKU or Title.
Flash Sale will save customer a lot, which is up to 90% off.
Please pay the order before the promotion ends, as the price will be back to it’s original price after that.
Our factories are located in mainland China and Southeast Asia, also by working directly with product manufacturers, we make it affordable for every family. No dealers, all wholesale prices!
For some hot sale items, it might go out of stock after you made the payment. Our customer service Team will email you for replacement or refund.
Please check your account by click “my coupon”
Find out the order in My Account
Pending: Do not pay it successfully
Processing: Order has not been shipped out, still in processing
Shipped: Order has been shipped out
Completed: Order received
If order has been shipped out, click the tracking number to get tracking information.
You can get the tracking number in your order details. Also an email with tracking will be sent to you, once package is shipped out.
If your order is split into several orders,please check the tracking number by split orders one by one in user account.You can also email or call us to track your orders